Every shopper question answered, in-store hours or not
Auxy answers product, order, and return questions across chat, WhatsApp, and voice — so shoppers get an instant answer and staff stay on the floor.
The same handful of questions repeat across every store, every shift.
Stock and product questions interrupt the floor all day
Associates get pulled off the floor to check whether an item is in stock, in another size, or at another location.
Order and return status is most of support volume
Online order tracking and return eligibility questions flood chat and phone, crowding out issues that need a person.
Support hours don’t match when shoppers actually browse
Shoppers browse and ask questions in the evening and on weekends, right when staffing is thinnest.
Inventory answers vary by who you ask
One associate says an item is in stock, another says it isn’t — customers get inconsistent answers across channels.
Live inventory answers, without pulling staff off the floor
Auxy checks real-time stock across locations and answers sizing, availability, and product questions instantly.
- Live stock checked across every location
- Consistent answers on chat, WhatsApp, and voice
Order tracking and return eligibility resolved in the chat
Auxy pulls live order status and processes eligible returns directly in the conversation, no ticket required.
- Live order and shipment status, pulled in real time
- Return eligibility checked automatically
Shoppers get an answer any time they’re actually browsing
Auxy covers evenings, weekends, and holiday peaks, so a question at 9pm gets the same instant answer as one at noon.
- Coverage matches when shoppers actually ask
- Escalates only what genuinely needs a person
Answer every shopper, on the floor or off the clock
See how Auxy handles product, order, and return questions for retail teams.