Workflow Automation

Automate the busywork between every customer conversation

Auxy triggers actions, updates records, and routes work across your tools the moment a conversation calls for it — no engineer required.

Trusted by modern customer teams
Live On Every Call

Watch the conversation resolve itself, live

Every voice call streams a live transcript the moment it starts — so anyone watching can see exactly what the customer needs and how Auxy handles it, in real time.

Ava · Auxy Voice Agent
Waiting for call…
Live Transcript
The Problem

Every conversation should trigger the next step automatically. Most still don’t.

Every follow-up is a manual step

Booking a meeting, updating a record, sending a receipt — someone on your team still does it by hand, after every single conversation.

Your tools don’t talk to each other

The CRM, the helpdesk, and the calendar all hold a piece of the answer, but nothing keeps them in sync when a conversation moves fast.

Actions wait for someone to be online

A lead qualifies at 11pm and sits untouched until morning, by then the moment, and often the customer, is gone.

No record of what actually ran

When an automation misfires, there’s no trail, just a customer asking why nothing happened after they were told it would.

Trigger on intent

Every conversation can kick off a workflow, the moment it qualifies

  • A voice or chat agent detects intent, then fires the right workflow automatically.
  • No engineer on call, no waiting for a human to notice and act.
  • Consistent handling every time, day or night.
Multi-step automation

Chain actions across tools without writing a script

  • Build multi-step flows visually: qualify, update the CRM, notify the team, follow up.
  • Runs across voice, chat, WhatsApp, and email from one workflow.
  • Branch logic handles edge cases without breaking the flow.
Two-way sync

Records update themselves the instant a conversation ends

  • Two-way sync with Salesforce, HubSpot, Zendesk, and Freshdesk.
  • Book meetings and update fields directly inside the conversation.
  • Escalate to a human with full workflow context already attached.
Full audit trail

Every automated step is logged, searchable, and explainable

  • See exactly which workflow ran, on which conversation, and why.
  • Catch a misfire in minutes instead of hearing about it from a customer.
  • Turn every run into a searchable record your team can trust.

Your customers speak Hinglish. Your agent should too.

Auxy AI agents understand and reply in 100+ languages, detect the language automatically, and switch mid-conversation, so every customer is met in the way they actually talk.

Native & regional

“Namaste! Main aapki booking confirm kar deta hoon, aapko kis time slot mein call chahiye?”

Fluent in Hindi, Tamil, Telugu, Bengali, Marathi, and dozens more, with the right accent and tone for each region.

Hinglish

“Got it! I’ve rescheduled your appointment to kal 4 baje. Aapko ek confirmation SMS bhi mil jayega.”

Handles code-switching naturally within a single conversation, exactly the way your customers write and speak.

Built for the way modern customer teams actually work

One platform for voice, chat, WhatsApp, and SMS, measured against the outcomes that matter to your business.

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of inquiries resolved autonomously

Voice and chat agents handle the vast majority of conversations end to end.

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first response time

Every inbound lead is answered and qualified in under a minute, day or night.

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languages supported

Automatic detection and mid-conversation switching, including Hinglish.

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of calls reviewed

Full transcripts, scoring, and QA on every single interaction, not a sample.

Everything you need to know

Still have a question? Talk to our team.

  • Auxy AI answers inbound calls and messages instantly and qualifies new leads in under 60 seconds, 24/7, across voice, chat, WhatsApp, and SMS. There is no queue and no waiting for a human to be free.

  • Voice calls, web chat, WhatsApp, SMS, RCS, and email, all unified in one omnichannel platform. Agents carry full context as a customer moves between channels, so nobody has to repeat themselves.

  • Yes. Auxy AI supports 100+ languages with automatic detection and mid-conversation switching, including Hinglish and major regional Indian languages.

  • Auxy AI connects natively to Salesforce, HubSpot, Zendesk, Freshdesk, Google Sheets, and dozens more, plus a REST API. Data flows both ways: agents read context and write back updated records, tickets, and call summaries.

  • Escalation rules hand off to a human the moment a request falls outside the defined scope, involves negative sentiment, or needs a decision the AI is not authorised to make, with the full transcript attached.

  • Every conversation is transcribed, scored, and searchable, giving supervisors full visibility across 100% of interactions and turning real calls into evidence-based coaching.

  • Most teams launch within days using the no-code builder. Our implementation team handles integrations and QA before your first live interaction.