Everything Auxy does for your customer experience
One platform for the whole journey: the AI agent that answers, the ticketing desk that follows through, and the insight that makes the next conversation better.
- 01
Answered straight away
An AI agent picks up on every channel, at any hour, in the customer’s language.
- 02
Never asked twice
One memory across voice, chat, email, WhatsApp and social.
- 03
Always has an owner
Anything the AI cannot finish becomes a ticket with a named person on it.
- 04
Hears back
Snoozes, escalations and follow-ups make sure no thread goes quiet.
- Inbound and outbound callsAnswers the calls your team cannot
- Bring your own numberOr take a new one from Auxy
- Call transfer rulesDecide who gets which call
- Warm handoverBriefs your agent, then joins the call
- Live listening and takeoverStep into any call as it happens
- Callback bookingBooked on the call, sent to your CRM
- Automatic follow-up callsUnanswered leads are tried again
- Number rotationAcross numbers inside a campaign
- Voice cloningA voice that is your own
- Two-language voicesPrimary and secondary language
- WhatsApp during the callSends the brochure while they talk
- Call historyRecording, transcript and sentiment
- Ticket tableThe whole queue in one view
- Custom stagesMatch your own process
- Convert to ticketFrom any conversation
- Email to ticketTickets opened automatically
- Team routingAssign by team and agent
- Auto-reassignmentWhen the owner is away or on leave
- Manager escalationWhen a reply runs late
- SnoozeWakes when the customer replies
- Merge and reopenKeep one ticket per issue
- Back-office ticketsLoop in finance or ops
- Comments and filesInternal notes on every ticket
- SLA and severity filtersSee what is at risk
The AI agent
Trained on your knowledge, and honest about what it does not know.
- Knowledge basePDFs, URLs, Excel files and folders
- Scheduled knowledge syncContent stays up to date
- Intent detectionExtracted from your content
- Knowledge gap detectionUnanswered questions, flagged
- Suggested repliesDrafts for your team to approve
- Sentiment analysisTone read on every conversation
- Ticket summariesThe whole thread in a few lines
- Severity classificationUrgent cases surface first
- MultilingualReplies in the customer’s language
- Human handoffFull context passed to your team
- Live joinYour team steps into a chat mid-way
- Web searchLooks up live answers in chat and voice
- Multimedia in chatImages and documents in the thread
- Automatic lead taggingTagged to your own definitions
- Intent scoringHigh, medium or low on every call
- Visual workflow builderDrag, drop and publish
- TriggersConversation, intent, form or time
- ActionsMessage, assign, update or call a webhook
- Versioning and simulationTest before it goes live
- Multi-step journeysSeveral actions chained together
- CampaignsWhatsApp, email and SMS
- WhatsApp broadcastsApproved template messages at scale
- Scheduled sendsGo out at the time you choose
- AI agent on campaignsReplies handled per campaign
- Agents and teams on campaignsAssign AI agents and people together
- Delivery trackingSent, delivered and read
- Outbound voiceFollow-ups and reminders by phone
Analytics and quality
See what customers are asking and how well they were served.
- DashboardsConversations, tickets, agents, channels
- Custom reportsPick metrics, save and export
- Live agent statsOpen conversations in real time
- CSAT and SLA trackingQuality measured, not guessed
- Custom dashboardsBuilt around your own metrics
- Knowledge-gap reportsExported for your content team
- Campaign and delivery statsWhatsApp dispositions included
- AI agent performanceSee where the agent needs training
- Team performanceReported per team
- CRMSalesforce and HubSpot
- HelpdeskZendesk, Freshdesk and Intercom
- Team chatSlack and Microsoft Teams
- Email and calendarGmail, Outlook, Google Calendar
- Commerce and dataShopify and Google Sheets
- REST API and webhooksFor anything custom
- MCPConnect tools over Model Context Protocol
- Tools and actionsThe agent acts inside your systems
- CRM write-backIntent, summary and rating on the lead
Admin and control
Decide who can see and do what, and keep a record of it.
- Roles and permissionsDown to the action level
- TeamsQueues and visibility per team
- Business hoursWorking hours and shifts
- Audit logsEvery action recorded
- PII maskingSensitive data hidden
- Custom brandingYour colours and logo
- Widget configurationBehaviour and preferences
- CompassAn AI assistant for your admins
- ISO 27001:2022 certifiedWith your data held in India
Industries
Set up for the way your sector talks to customers.
- Real EstateQualify leads, book tours
- EducationAdmissions & student support
- E-commerceOrders, returns, and support
- HealthcareScheduling & patient support
- Financial ServicesAccount & advisor support
- Travel & HospitalityBookings & guest support
- RetailStore, order & returns support
- TechnologyProduct & technical support
- MediaSubscriber & audience support
- TelecommunicationNetwork & billing support
What people ask about Auxy
What does Auxy AI do?
Auxy AI is a customer experience platform. AI agents answer customers on voice, chat, email, WhatsApp and social, a built-in ticketing desk handles anything that needs a person, and workflows, campaigns and analytics run on the same platform.
Which channels does Auxy AI support?
Auxy AI supports inbound and outbound phone calls, website chat, email, WhatsApp and RCS, and Instagram, Facebook and X. Every channel shares one inbox and one customer profile.
Can I keep my existing phone number?
Yes. You can forward your existing number to Auxy so customers keep calling the number they know, or take a new number from Auxy.
Can a person take over from the AI agent?
Yes. Your team can listen to a live call and take over, join a chat mid-conversation, or receive a warm handover in which the AI briefs the agent before connecting the customer.
Does Auxy AI work with my CRM and helpdesk?
Auxy AI connects to tools including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Gmail, Outlook, Google Calendar, Shopify and Google Sheets, and offers a REST API, webhooks and MCP for anything custom.
Is Auxy AI security certified?
Auxy AI is ISO 27001:2022 certified. The platform uses end-to-end encryption and role-based access, and customer data is never used to train shared models.
Let’s build AI agents, together.
Talk with us to see the top three use cases for AI agents at your business, and how quickly you could go live.
Live in 7 days · Works inside the tools your team already uses · Hands off with full context