"Where’s my order?" answered before the ticket is opened
Auxy resolves order status, returns, and shipping questions instantly across chat, email, and WhatsApp — so your team only sees what actually needs them.
Order-status questions are most of your support volume, and none of your margin.
"Where is my order?" is most of the queue
Order and shipping status questions make up the majority of tickets, and every one takes a rep away from real issues.
Returns and refunds move at a crawl
A customer waits days for a return label or refund confirmation that should take under a minute to issue.
Support volume spikes around every sale
A flash sale or holiday peak triples inbound volume overnight, right when staffing is hardest to flex.
Customers expect an answer on their channel
Shoppers message on Instagram, WhatsApp, and email interchangeably, and expect the same fast answer on all three.
"Where’s my order?" resolved instantly, every time
Auxy pulls live order and shipment status and replies with the real answer, no "let me check and get back to you."
- Live order and shipment status, pulled in real time
- Handles address changes and rescheduling directly
Return labels and refunds issued in the conversation
Auxy verifies eligibility and issues the return label or refund right there in the thread, no ticket, no wait.
- Return eligibility checked automatically
- Refunds issued without opening a ticket
Absorbs the traffic spike from every sale
Auxy scales instantly when volume triples during a launch or holiday sale, so response times stay flat under pressure.
- Scales instantly during sales and launches
- Escalates only what genuinely needs a human
Resolve order questions before they become tickets
See how Auxy handles order status, returns, and support volume for e-commerce teams.