Privacy Policy

1. Introduction

Auxy AI Private Limited (“Auxy AI”, “we”, “us”, or “our”) is an AI-powered omnichannel customer experience platform headquartered in Pune, India.

Auxy AI provides messaging, AI automation, RCS communication, voice calling channels, and customer engagement infrastructure (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our website, platform, products, and related services.

We are committed to transparency, accountability, and responsible AI governance.

2. Scope & Roles

Auxy AI processes personal data in two distinct capacities:

2.1 When Auxy AI Acts as Data Controller

We act as a Data Controller for:

• Website visitors

• Business inquiries

• Account registration

• Billing and contract management

• Marketing communications

2.2 When Auxy AI Acts as Data Processor

We act as a Data Processor when providing services to business customers.

In this role:

• Customers determine the purpose and nature of data processing

• Auxy AI processes Customer End-User Data strictly under contractual instructions

• Auxy AI does not use Customer Data for independent commercial purposes

Customer data processing is governed by applicable contractual agreements and data processing addendums.

3. Categories of Data We Collect

3.1 Account & Identity Data

• Full name

• Job title

• Company name

• Email address

• Phone number

• Business contact details

3.2 Billing & Commercial Data

• Company address

• GST / VAT / Tax identification details

• Subscription details

• Payment records

We do not store payment card details. Payment processing is handled by authorized providers.

3.3 Messaging & Communication Data

When customers use our platform:

• Conversation content

• Message metadata

• Delivery status

• RCS communication data

• Voice call session metadata

Auxy AI does not review or control customer communication content except as required to provide the Service.

3.4 AI Processing Data

Where AI-powered features are enabled:

• Customer content may be processed by Auxy AI’s proprietary AI systems

• Certain features may involve authorized third-party AI providers as configured by the customer

Customer authorization governs such AI processing.

Auxy AI does not use customer data to train generalized foundation models unless explicitly agreed in writing.

3.5 Technical & Usage Data

• IP address

• Device information

• Browser type

• Usage patterns

• Platform diagnostics

This data is used for security, analytics, and service improvement.

4. Messaging Infrastructure & Channel Operations

Auxy AI operates proprietary communication infrastructure including:

• RCS messaging channels

• Voice call systems

• AI-driven automation workflows

Auxy AI is a recognized technical partner within Meta’s ecosystem for WhatsApp Business Platform services. Message delivery via Meta infrastructure is subject to Meta’s independent terms and policies.

Message transmission may involve telecom carriers and network providers subject to applicable regulatory frameworks.

5. Broadcasting & Customer Compliance Responsibility

Customers are solely responsible for:

• Obtaining lawful and valid end-user consent

• Complying with telecom, marketing, and data protection regulations

• Ensuring lawful communication practices

Auxy AI does not assume responsibility for unlawful, unsolicited, or non-compliant communications initiated by customers.

6. Lawful Basis for Processing

Where applicable, we process personal data based on:

• Contractual necessity

• Legitimate business interests

• Legal obligations

• Consent (where required)

7. Data Retention

7.1 Customer Data

Customer communication data is retained:

• For the duration of the contractual relationship

• As configured by the customer

• In accordance with contractual agreements

Upon termination, data is deleted in accordance with contractual obligations, subject to legal requirements.

7.2 Diagnostic & Security Logs

Auxy AI maintains limited diagnostic logs for:

• Fraud prevention

• Security monitoring

• System integrity

Such logs are retained only for limited operational periods and are not used for profiling.

8. Data Sharing & Sub-Processors

We may share data with:

• Cloud hosting providers (AWS infrastructure)

• Database infrastructure providers (MongoDB)

• Payment processors

• Authorized AI providers (where enabled by customer)

• Analytics service providers

All sub-processors operate under contractual confidentiality and security obligations.

A current list of sub-processors is available upon request.

9. International Data Transfers

While Auxy AI is headquartered in India, infrastructure may involve multiple jurisdictions through secure cloud environments.

Where cross-border transfers occur, appropriate safeguards consistent with applicable laws are implemented.

10. Security Measures

Auxy AI implements technical and organizational safeguards including:

• Encryption in transit (TLS/HTTPS)

• Encryption at rest where applicable

• Role-based access controls

• Infrastructure monitoring

• Access logging

• Incident response procedures

• Periodic security assessments

Our security practices are aligned with industry-recognized data protection frameworks.

However, no transmission method is completely secure.

11. Incident Response & Breach Notification

In the event of a confirmed data breach affecting Customer Data, Auxy AI will notify affected customers without undue delay and in accordance with applicable legal obligations.

12. Individual Rights

Subject to applicable law, individuals may have rights to:

• Access personal data

• Correct inaccurate information

• Request deletion

• Withdraw consent

• Object to certain processing

• Request data portability

Requests related to Customer End-User Data must be directed to the applicable Customer.

13. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

14. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core functionality

• Analyze usage patterns

• Improve user experience

Users may manage cookie preferences through browser settings.

15. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service constitutes acceptance of the updated version.

16. Contact & Grievance Officer

Auxy AI Private Limited

Pune, India

Email: privacy@auxy.ai

We will designate and publish details of a Grievance Officer in accordance with applicable Indian law.